Objective 8: Patient Electronic Access
(Modified Stage 2)

The purpose of this objective is to provide patients the ability to view online, download, and transmit their health information within 4 business days of the information being available to the EP. This could include providing patients with instructions on how to access their health information, the website address they must visit for online access, a unique and registered username or password, instructions on how to create a login, or any other instructions, tools, or materials that patients need in order to view, download, or transmit their information.

Measure 1 requires that more than 50% of all unique patients seen by the EP during the EHR reporting period are provided timely online access to their health information. (within 4 business days of the information being available to the EP

Measure 2 requires that 5% of unique patients seen by the EP during the reporting period view, download, or transmit their health information to a third party.

An exclusion can be taken by EPs who neither orders nor creates any of the information listed for inclusion as part of the measures; or the EP practices in a county with less than 4 Mbps broadband.

Strategies to Improve Patient Electronic Access:

  • Implement sign up process into standard workflow and explain the benefits of the portal
  • Create policies around portal usage
  • Train staff on use and benefits of portal and how to assist patients with resetting password, navigating site, etc.
  • Sign patients up and log them in during their visit
Modified Stage 2 vs Stage 3
Objective Measures Modified Stage 2 Stage 3
Objective 8: Patient Electronic Access 50% Access 
>5% View, download, transmit
>80% - Patient electronic access
>35% - Receive access to education material

Please note that in Stage 3, Modified Stage 2 Objective 5 – Health Informational Exchange, is now measure 1 of Stage 3 Objective 7.

Resources


Medicaid Promoting Interoperability Program Modified Stage 2 Eligibile Professionals Objectives and Measures for 2018: Objective 8 of 10 Medicaid Promoting Interoperability Program Stage 3 Eligible Professionals Objectives and Measures for 2018: Objective 5 of 8

Patient Engagement Playbook

4 Keys to Patient Portal Engagement

How Patient Portals can Improve Patient Engagement

Get Started in Patient Engagement Strategies: Toolkit

Evidence-Based Strategies for Attesting to Meaningful Use of Electronic Health Records: An Integrative Review